A Little Bit of Britain | Refunds & Returns Policy | New Zealand

 

REFUNDS & RETURNS POLICY

A Little Bit of Britain values its customers. A refund or replacement will be given for any product quality issue. Our policy lasts 7 days. If 7 days have lapsed since the purchase of your product, we unfortunately cannot offer you a refund or replacement.

In-Store Purchases
Please choose carefully as we are not able to provide a refund if you change your mind. We are happy to exchange items within 7 days that are in saleable condition (including original packaging and condition) with proof of purchase.

Please note, we cannot provide refunds or returns on clearance items, magazines or gift cards.

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide remedy.

Online Purchases
Please choose carefully as we are not able to provide a refund if you change your mind. We are happy to exchange items within 7 days that are in saleable condition (including original packaging and condition) with proof of purchase. Please note, in the event a return is required due to change of mind, it is the responsibility of you, the customer, to send the items back to us at your own cost, within 7 days.

If a product arrives damaged, we may require photographic proof via email to be able to put a claim in with the courier company. The courier company then opens an enquiry which takes 2-8 business days. Once we hear back from the courier with their decision, we can then send another item out. Occasionally we would need the goods available to have them picked up and sent back to us.

Lost Parcels
We need to be notified within 10 days of your parcel not arriving after you have received your tracking number. Once we have been notified, we let the courier company know and they will open an enquiry. As above, this takes 2-8 business days. Once the courier company has come back with a decision, and in the rare event they cannot locate the item, we will send you a replacement item.

Refunds
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

If you haven’t yet received a refund, please check your bank account or contact your bank/ credit card company. It may take some time before your refund is officially posted. If you’ve done contacted your bank/ credit card company and you still have not received your refund, please contact us at rangiora@alittlebitofbritain.co.nz.

Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded, unless they are faulty, in accordance with the Consumer Guarantees Act.

Returns
To return your product, please mail it, or bring it in to us if you are able, to: 4/15 High Street, Rangiora, 7400. Please note you will be responsible for paying return shipping costs, and these are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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